From first records to aftercare, step by step with Smilab.
Share the records and let’s refine the analysis together. With your approval, we produce the aligners. Stay in touch with our team while you carry out treatment in your clinic.
1. Share your case records
Upload the photos, the panoramic X-ray and your clinical goals to the portal. Add your STL file or send your addition silicone impression by courier.
- Impression · STL or addition silicone
- Photos · 3 facial and 5 intraoral
- X-ray · 1 panoramic X-ray
- Clinical notes · Your expectations and goals
View photo examples
2. Refine the analysis with us
Our expert analysis team assesses your records and clinical goals. Review the 3D simulation in the portal. Share your feedback in the case chat so we can refine the analysis together.
Expert analysis · 24 hoursProduction starts only with your approval.
3. Approve, and we make your aligners
Production starts once you approve the analysis. We send your numbered aligners in Smilab case packaging to your clinic. During the first fitting, you can contact our clinical support team at any point.
Produced and shipped in 4 business days.Please allow additional time for delivery. You can track production and shipping status in the portal.
From case submission to delivery, step by step
- Case records
Send them via the portal.
- Expert analysis
Review your analysis in 24 hours.
- Your approval
Approve the analysis.
- Robotic production
Produced and shipped in 4 business days.
- Shipping
Track your shipment in the portal.
Stay in touch throughout treatment
Contact our team through the case chat. While you follow progress in the portal, your patient keeps track of aligner changes and check-up dates in the mobile app.
Our support continues after treatment
Order a custom retainer wire for your patient through the portal. We produce it using Robotic Bending and send it to your clinic.
Explore Robotic BendingQuestions before you start
Can I start without an intraoral scanner?
Yes. You can send your addition silicone impression by courier. Our team scans it and adds the scan to your case.
When will my analysis be ready?
Once the required impression, photos, X-ray and clinical notes reach the team, the expert analysis is prepared within 24 hours. With a silicone impression, also allow time for shipping and scanning.
Can I ask for changes to the analysis?
You can share your change requests in the case chat. Production starts with your approval.
How does a revision differ from a replacement aligner?
For a revision, we analyse the case again if a desired tooth movement has not occurred during treatment. A replacement aligner is made to replace a lost aligner. No new impression is needed.
How do I reach the team during treatment?
You can message our expert analysis team in the case chat. For questions about shipping, orders and the portal, phone and WhatsApp support is available during business hours.
Who makes the clinical decision?
You assess the records together with our expert analysis team. You make the clinical decisions and carry out treatment. Referral to an orthodontist is considered where needed.
Let’s start your first case together.
We’ll guide you from preparing the records to approving the analysis. In a 5-minute introductory call, we’ll talk through your questions and agree on the first step together.
